Manage your store and dealer network on one platform
Stores, dealers, online channels and orders unified on one AI-native platform — with AI serving customers around the clock and optimising inventory and distribution routes in real time.
The challenges facing retail and distribution
Fragmented channels
Stores, dealers and online operate separately; sales and inventory figures are not synchronised.
Inventory imbalance and weak forecasting
Surplus in one location and shortage in another — tying up capital and losing revenue.
Disjointed customer service
Customer data is fragmented, making personalisation and retention difficult.
Complex delivery and dealer receivables
Routes are dispatched manually, and reconciling dealer receivables is time-consuming.
How DBIZ addresses this
How the DBIZ AI-native platform applies specifically to retail and distribution — from channel unification and AI customer service through to inventory and delivery optimisation.
Unified omni-channel selling
ERP with CRM/CX brings stores, dealers and online into one place, synchronising prices, promotions, inventory and orders in real time.
AI service and personalisation, around the clock
CRM/CX with AI agents serves customers 24/7, recommending the right product at the right moment to raise conversion and retention.
AI demand forecasting and inventory optimisation
Autonomous forecasts demand by season and by outlet and proposes replenishment automatically, reducing both dead stock and stock-outs.
Route optimisation and e-POD (TMS)
TMS optimises delivery routes, dispatches vehicles, provides real-time GPS/IoT tracking and electronic proof of delivery (e-POD).
Dealer and receivables management
A dealer portal for ordering, receivables tracking and discount programmes, with automated reconciliation.
E-invoicing and tax compliance
Integrated e-invoicing and standardised accounting and tax treatment across a multi-site network.
The value delivered
* Industry reference levels published internationally, not measurements from any specific organisation; actual results vary with each enterprise’s starting position.
Representative case studies
Retail and distribution businesses that have unified their channels and optimised operations with DBIZ technology.
Challenge: A large retail network, with leakage hard to control and sales figures hard to consolidate.
The DBIZ solution: ERP, CX, Data and IoT standardised multi-site retail and provided real-time monitoring across the network.
View details →Challenge: An extensive dealer network with sales and inventory figures dispersed and hard to coordinate.
The DBIZ solution: ERP and Data unified the dealer channel, synchronised orders and inventory and provided a dashboard for the leadership team.
View details →Challenge: Packaging orders for many customers, requiring on-time delivery and full traceability.
The DBIZ solution: ERP and MES synchronised orders, production and delivery, with 100% lot traceability for customers.
View details →DBIZ in practice
A selection of DBIZ product screens for retail and distribution — with the benefits and capabilities each one delivers.
A clear sales pipeline
Opportunities managed by stage, with value and win rate — making the sales process transparent and lifting conversion.
Outlets and dealers managed on a map
A map of outlets, routes and market coverage — giving control of the distribution network and the performance of each site.
A real-time delivery control dashboard
Orders and vehicles tracked on a map alongside delivery KPIs — full visibility of logistics and the ability to respond promptly.
AI route optimisation
AI calculates the optimal delivery route and consolidates drop points (24.8% more efficient) — reducing transport cost and delivering faster.
Journey tracking and electronic proof of delivery (e-POD)
Real-time tracking and electronic proof of delivery with a 98.5% on-time rate — transparent handover and fewer disputes.
Unify your sales chain
Book a consultation to design an omni-channel retail and distribution solution suited to your model.
About the figures on this page
The percentages above are industry reference levels — the range of impact international research bodies have recorded where organisations automate processes with AI: McKinsey Global Institute (2017) estimates that around half of today’s work activities are technically automatable; McKinsey & Company (2018) assesses that 42% of finance activities can be fully automated and a further 19% mostly automated with currently demonstrated technology; Brynjolfsson, Li & Raymond — NBER (2023) found a generative AI assistant raised customer-support productivity by 14% on average, and by 34% among newer staff. These are not measurements taken at any specific organisation and are not a performance commitment; actual results vary with deployment scope, data readiness and the current state of each organisation’s operations. Figures DBIZ has measured in the field are published separately together with the measurement method — see AP Agent — figures measured in the field. DBIZ commits to specific targets for each client after the assessment phase.