Onsen Fuji elevates the guest experience with DBIZ ERP
Onsen Fuji uses DBIZ ERP with AI agents to manage its spa and wellness services
About Onsen Fuji
Onsen Fuji is a leading Japanese-style resort, dining and wellness destination in Vietnam, offering a premium relaxation experience.
With an experienced team of specialists and modern facilities, Onsen Fuji is committed to delivering the highest quality of service to its guests.
The challenge
1
Managing complex appointments and services across the resort
3
Optimising staff management and shift scheduling
2
Tracking the guest journey from initial consultation through to aftercare
4
Raising service quality and the guest experience
The solution
✓
Deployment of DBIZ Hospitality for complete management
✓
Automation of booking processes and service management
✓
Integration of a CRM system for guest care
✓
Development of a mobile application for guests
The results
45%
Increase in returning guests
60%
Reduction in appointment handling time
4.9/5
Guest service rating
35%
Revenue growth
Would you like to achieve similar results?
Contact us to find out how DBIZ can support your business through digital transformation