Support
FAQ
Quick answers about products, implementation, security, and partnering with DBIZ.
Products & solutions
What does DBIZ offer?
An AI-Native ecosystem: core products ERP, CRM/CX, HCM, MES, TMS; the Foundation, Autonomous (AI Agents), Data Lakehouse, and Blockchain platforms; IoT & Robot device integration; plus 21 industry-specific solutions and implementation services.
Does DBIZ manufacture IoT devices / robots?
No. DBIZ integrates and operates IoT & robot devices from hardware/manufacturing partners, connecting them into DBIZ’s software and AI platform.
Which company size is this solution for?
From SMEs (the microSME package with an instant trial) to large multi-plant/multi-branch organizations (phased deployment, tailored consultation).
Deployment
What methodology does DBIZ use to deploy?
Following the Oracle Unified Method (OUM) — a unified, internationally standardized methodology — combined with the Agile cadence (2–4 week sprints) to deliver value early and control risk. The lifecycle spans 5 phases: Inception → Elaboration → Construction → Transition → Production.
How long does deployment take?
It depends on scope. microSME can go live within a day; enterprise ERP/MES projects typically follow a roadmap of several months, split into sprints for phased acceptance.
Does DBIZ integrate with existing systems (SAP, Oracle…)?
Yes. The platform supports multi-ERP integration and existing systems via APIs/industry standards.
Security & compliance
How is our data protected?
A layered AI-Native architecture with data & models kept in-house; guardrails, RLS/CLS access control, and audit logs; compliant with ISO 27001 and Decree 13/2023 on personal data protection.
Does AI make decisions instead of people?
Not at the risky steps. DBIZ applies Human-in-the-Loop: AI recommends, people approve, and every step is traceable.
Commerce
Does DBIZ have public pricing?
DBIZ does not publish public pricing because every organization has a different scale and needs. Please contact to receive a tailored proposal & quote after the assessment.
How do I get a quote?
Leave your details on the Contact page; an expert will do a quick assessment and send a solution proposal with a suitable quote.
Support
Does DBIZ provide support after go-live?
Yes. DBIZ provides post-go-live hypercare, operations, optimization, and continuous improvement per SLA.
Where do I get support?
Hotline 0968 695 865 or email contact@dbiz.com during business hours.
Didn’t find your answer? Contact a DBIZ expert →