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E-commerce Solution — Omnichannel · Marketplace · Loyalty · CRO

E-commerce Solution

E-commerce — omnichannel operations, sustainable growth.

Platforms ERP + CX + Data for e-commerce: sync omnichannel (website, marketplace, social), order processing & shipping, loyalty, and conversion optimization (CRO).

Free consultation Register for a demo →
🛒 Omnichannel & marketplace📦 Real-time inventory sync📈 Conversion optimization (CRO)
Industry challenges

Challenges facing e-commerce businesses

From omnichannel management and order operations to customer retention and analytics — DBIZ resolves each bottleneck.

🌐

Manage omnichannel sales

Sync products, orders, and inventory across website, marketplace, and social.

⚙️

Complex operations

Handle thousands of orders a day across multiple payment & shipping options.

🥊

Fierce competition

Hard to retain customers when the market is flooded with choices & promotions.

📊

Lack of data analytics

No insight into customer behavior or marketing effectiveness.

🗃️

Multi-warehouse inventory & variants

Sync thousands of variant SKUs (color, size) in real time.

💸

High marketing costs

Need to optimize CAC and ROI by ad channel.

Comprehensive solution

Three technology layers that resolve every bottleneck

From operations and sales to data — on one unified platform.

🛡️ AI ERP

E-commerce operations management

Omnichannel, products, orders, payments & shipping.

✓ Omnichannel: integrates websites (Shopify/WooCommerce/Magento), marketplaces (Shopee/Lazada/Tiki/Sendo), and social (FB/IG/TikTok Shop)
✓ Automatically sync products, prices & inventory; centralized order management across all channels
✓ Product catalog: variants (color/size), bulk upload, automatic SEO, and inventory by variant
✓ Orders & fulfillment: automated processing, shipping label printing, returns & refunds, and Email/SMS notifications
✓ Payments (VNPay/MoMo/ZaloPay/PayPal, installments, COD); shipping (GHTK/GHN/Viettel Post/J&T)
✓ Finance: marketplace & payment-gateway reconciliation, profit by order/SKU
E-commerce operations management
👥 AI CRM / CX

Online shopping experience

360° customer view, omnichannel, loyalty & marketing.

✓ 360° customer: purchase history & web browsing behavior, automatic tagging (VIP/loyal/at-risk), CLV, and abandoned carts
✓ Omnichannel support: live chat, 24/7 AI chatbot, Facebook Messenger, Zalo OA, tickets, and CSAT
✓ Multi-tier loyalty (Bronze/Silver/Gold/Platinum): point earning, personalized vouchers, referrals, and gamification
✓ Marketing automation: email (welcome, cart abandonment, win-back), SMS, push, retargeting FB/Google
✓ Reviews & feedback: automatic review requests after delivery, photo/video reviews, and sentiment analysis
Online shopping experience
📊 Data + AI

Conversion analytics & optimization

Make decisions driven by data and AI/ML.

✓ Revenue & sales: real-time dashboards (revenue, AOV, conversion), GMV, return rate, and best-selling products
✓ Customer behavior: customer journey, funnel (visit→cart→checkout→purchase), cohort, RFM, and cart abandonment
✓ Product performance: best sellers & slow movers, product affinity, recommendation engine, and price elasticity
✓ Marketing ROI: attribution modeling, ROI by channel (Google/FB/TikTok Ads), CAC, and UTM tracking
✓ Conversion optimization (CRO): A/B testing product pages & checkout, personalization, and dynamic pricing
Conversion analytics & optimization
Benefits & ROI

Results achieved after deployment

Typical figures when deploying DBIZ solutions (varying by each business’s current state).

+50%
Higher revenueOmnichannel sales & effective marketing automation.
+35%
Higher conversionData-driven personalization & CRO.
−40%
Lower CACOptimize marketing spend with ROI analytics.
+30%
Higher AOVSmart AI-powered cross-sell & upsell.
+45%
Higher retentionBetter loyalty & customer care.
−60%
Reduce processing timeAutomate from order to delivery.
E-commerce Solution · DBIZ

Digitalize your e-commerce business with DBIZ.

DBIZ experts provide free consultation and design the solution that best fits your business.

Free 30-day Trial Contact for consultation →
Free assessment · phased implementation · support after go-live.