Retail Solution — POS · Omnichannel · CRM · Data for store chains

Omnichannel Retail Solution

Modern retail — seamless online and offline.

Platforms ERP + CX + Data for retail chains: POS multi-device, real-time multi-store inventory, multi-tier loyalty, and data-driven decision-making.

🛒 Multi-device & offline POS🔁 Omnichannel online–offline🎁 Multi-tier loyalty
Industry challenges

Challenges facing retail businesses

From multi-store syncing to the shopping experience and checkout speed — DBIZ resolves each bottleneck.

🏬

Multi-store management

Sync inventory, revenue, and operations across multiple stores.

🔄

Shopping experience

Not yet seamless between online and offline channels.

📈

Demand forecasting

Lacking insight to optimize inventory and avoid stockouts.

💳

Late payments

Slow counter processes cause congestion and hurt the experience.

🌟

Customer retention

Need loyalty & marketing to boost repeat customers.

👥

Employee management

Attendance, sales KPIs, and revenue-based commissions.

Comprehensive solution

Three technology layers that resolve every bottleneck

From operations and sales to data — on one unified platform.

🛡️ AI ERP

Retail chain operations management

POS, inventory, purchasing, stores, finance & HR.

Multi-device POS (PC/tablet/smartphone), multiple payment methods (cash/card/e-wallet/QR), and offline sales
Real-time multi-store inventory: size/color/attributes, stock transfers, mobile-app stocktaking
Purchasing: forecast-based ordering, supplier price comparison, payables, fast scan-in receiving
Store management: overview dashboard, revenue by hour/shift, role-based access
Finance: store-level cash flow, VAT invoices, VAS-compliant accounting
HR: shift-based timekeeping & payroll, sales KPIs, revenue-based commissions
Retail chain operations management
👥 AI CRM / CX

Omnichannel customer experience

CRM, online–mobile selling, loyalty, and marketing automation.

CRM: detailed profiles (history, preferences), VIP/regular/new segmentation, birthday reminders
Online & mobile sales: website + app, synced online/offline inventory, click & collect
Online payments (VNPAY, MoMo, ZaloPay), online order tracking
Multi-tier loyalty (Silver/Gold/Platinum): points, tier-based perks, vouchers, referrals
Marketing automation: segmented SMS/email, Zalo OA broadcasts, remarketing, and A/B testing
Customer care: live chat, returns/warranty, complaint tickets, CSAT measurement
Omnichannel customer experience
📊 Data + AI

Retail analytics & forecasting

Make business decisions driven by data and AI.

BI: revenue by hour/day/month, top-selling products, store performance comparison
Demand forecasting (AI/ML), optimized restocking suggestions, sale-period revenue prediction
Seasonal analysis (Tết, Black Friday), safety-stock optimization
Customer behavior analytics: RFM, CLV, basket analysis, peak hours, customer journey
Price & promotion optimization (dynamic pricing, price sensitivity); centralized omnichannel data warehouse
Retail analytics & forecasting
Benefits & ROI

Results achieved after deployment

Typical figures when deploying DBIZ solutions (varying by each business’s current state).

+40%
Higher revenueA better shopping experience & effective marketing.
−35%
Lower stock levelsAccurate demand forecasting & smart inventory management.
+50%
Faster paymentsFast POS, less waiting at the counter.
+45%
Grow loyal customersEffective multi-tier loyalty programs.
−30%
Lower operating costAutomate processes & optimize workforce.
+32%
Higher profitOptimal pricing & better cost control.
Retail Solution · DBIZ

Digitalize retail chains with DBIZ.

DBIZ experts provide free consultation and design the solution that best fits your business.

Free assessment · phased implementation · support after go-live.